1. Booking Confirmation
Reservation Confirmation: Upon booking with Soda Hotels and Resorts, you will receive a confirmation email or text with your reservation details, including your booking number, room type, check-in/check-out dates, and any additional services you’ve selected.
Deposit or Prepayment: To guarantee the validity of your booking, a deposit of 50% or full payment is required, depending on the rate chosen. For special offers or discounted rates, full prepayment will be required at the time of booking.
2. Cancellation Policy
Free Cancellation: Enjoy peace of mind with free cancellation up to 48 hours before your scheduled check-in. Cancellations made within this window will incur no charges.
Late Cancellation: For cancellations made less than 48 hours prior to check-in, a one-night charge or the full booking cost will apply.
No Show Policy: If you fail to check in without notifying the hotel in advance, the hotel will charge the full amount of your stay.
3. Check-In and Check-Out
Check-In Time: Standard check-in is from 3:00 PM onwards. Early check-ins may be available upon request and subject to availability.
Check-Out Time: Standard check-out time is 11:00 AM. Late check-out is available for a nominal fee of %5 of the total amount paid, depending on room availability.
Early Check-In/Late Check-Out: We’re happy to accommodate early check-in or late check-out requests for a small fee. Please confirm in advance for availability.
4. Payment Policies
Credit Card Guarantee: A valid credit card is required to guarantee your booking at Soda Hotels and Resorts. No charge will be made to your card at the time of booking, unless specified.
Payment at Check-In/Check-Out: Payment can be made either at check-in or check-out, based on your preference. If prepayment is required for certain rates, this will be clearly indicated during the booking process.
Currency and Taxes: All payments are processed in the local currency. Taxes, including VAT and resort fees, will be added to your final bill.
5. Age Requirements
Minimum Age for Booking: Guests must be at least 18 years old to make a reservation. If you're booking on behalf of others, you may need to provide additional documentation.
Children and Extra Beds: Children under 12 years old stay for free when sharing a room with an adult. Additional charges may apply for extra beds or cribs.
6. Pet Policy
Pets Not Allowed: we are sorry to announce that facilities to accommodate animals are not fully in place but we will update the policy when we start accepting pets.
7. Group Bookings and Corporate Rates
Group Bookings: For group bookings of 5 or more rooms, please contact our reservations team for special rates and terms. Group rates are available based on availability and specific event dates.
8. Smoking Policy
Non-Smoking Rooms: All rooms and public areas at Soda Hotels and Resorts are non-smoking. Designated smoking areas are available on the premises.
Smoking Fees: A cleaning fee will apply if smoking is detected inside a non-smoking room. Fees may vary from 10-15% of the rate charged based on room type and severity.
9. Special Requests
Room Preferences: Soda Hotels and Resorts will do its best to accommodate special room preferences but Rooms Requests are subject to availability.
Additional Services: We offer a range of services including , room service, photo shoots and excursions. Please inquire at check-in or book in advance.
10. Discount and Loyalty Programs
Special Offers: From time to time, Soda Hotels and Resorts offers promotional discounts, such as early booking offers, long-stay discounts, or seasonal deals. These will be advertised on our website and social media channels.
11. Security Deposit
Incidental Charges: A refundable security deposit of ₦5,000 will be taken upon check-in to cover any incidental charges (e.g., room service, minibar, damages). the money will be refunded upon check out.
Deposit Payment Methods: The deposit is typically charged to your credit card and refunded at check-out via bank transfers.
Note: These policies may be subject to change based on availability, seasons, or special promotions. Always check the hotel’s booking page or speak with our reservations team for the most current policies.
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